SYSU Cancer Center — Patient Triage Agent

A chief physician at Sun Yat-sen University Cancer Center faces a relentless stream of patient messages on WeChat. Questions about symptoms, treatment side effects, medication schedules — each one matters, but not all are equally urgent. He can't spend his entire day on his phone, and he shouldn't have to.

We connected an AI agent to his personal WeChat account. On a regular schedule, the agent reads incoming messages, classifies each one by urgency and topic, and produces a prioritized digest.

A patient reporting severe post-surgery symptoms gets flagged immediately. A routine medication question gets batched for later review. The agent understands medical context well enough to distinguish 'I feel a bit tired' from 'I can't breathe' — and escalates accordingly.

The doctor now opens a structured briefing instead of scrolling through an anxiety-inducing message list. He sees what needs his attention right now, what can wait until rounds are done, and what a nurse or resident can handle.

Result: 10x faster triage. Critical cases surface in minutes instead of hours. The doctor's message-processing time dropped from hours per day to a focused 15-minute review. And most importantly: no patient with a life-threatening condition gets buried in the inbox.